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Getting connected to your own Apps like the apps that come with Xfinity streaming.
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If you would still like assistance, please feel free to reach out on the Customer Service Support Forum: We're sorry to hear about your experience. I would like to escalate to a manager, but have noticed other individuals have also received negative customer service. I have now awarded 1 star as I have received no response or assistance from anyone. The customer service was unacceptable, there was no resolution and no technician came to check anything. She did not contact me after the fact, hence the negative review. She ended call with me, which was most definitely unprofessional. I informed her that since upgrading and adding extra speed etc, we had experienced problems. Again I was placed on hold as she stated she was scheduling a day for technician to check for problems. I suggested a technician check connection outside my home. I explained it was the internet connection not any device. She asked which device caused the problem. I also informed her I ran a speed check etc. I informed her I had restarted modem twice prior to calling. I was on the phone with service rep for 25 minutes before she hung up on me. Again, I had occasion to call the other day. I have contacted customer service a few times. Last week, our service was interrupted on 2 occasions for several hours each time. We have experienced intermittent internet service since we upgraded modem and speed to 600. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device. Pause WiFi to any connected device, set family-safe browsing, device limits, and more.
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Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer.
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Everything you need to manage your account - pay your bill, view your plan details, change or upgrade your service, and more.Set up your network in minutes and get 24/7 real-time support any time you need it. The Xfinity app is the easiest way to manage your Xfinity experience, all in one place.
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